FAQ

IDAM Balloons FAQs

Please ensure you have read and understood our FAQs along with our Terms and Conditions. If you do not accept the conditions please do not use this website. Your continued use of our website, and any resulting purchases made through the IDAM Balloons website, confirms your acceptance of the Terms & Conditions and FAQs. We reserve the right to amend our FAQs at any time and it is your responsibility to read through them prior to purchase.

Delivery

For orders within the UK, we use Royal Mail 1st Class which aims to deliver next working day including Saturdays. For International orders, we use Royal mail International Tracked & Signed. - Europe delivery aim: 3-5 working days - Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days. - Worldwide delivery aim: 5-7 working days.

Health & Safety

Please note that as a business, IDAM Balloons are following all guidelines issued by the Department of Health and Social Care and from Public Health England and are going above and beyond to ensure all employees and visitors abide by these guidelines.

Can I Change Or Cancel My Order?

If your item is not inflated and non-personalized then we can, of course, cancel this for you if we are given 24 hours’ notice before the item is due for dispatch. If the item has been sent with Royal Mail you will need to refuse delivery. Once we receive the item back, we will then be able to refund you. Please note we will not be able to refund any delivery charges incurred.

Can I Return My Items?

For our DIY, partyware, and non-personalized items, we hope you are delighted with your purchase, however, if you are not completely satisfied with the goods, please notify us at info@idamballoons.co.uk within 14 days of receiving the goods and ensure the items are returned within 30 days in their original condition with the packaging intact. Please note we do not offer a pre-paid return option and therefore the postal service used to return the items is at the sole discretion of yourself; we do recommend that you use a tracked or signed for service so you can track your item's journey. Once the items have been received at IDAM Balloons, the product will be inspected and refunded, excluding any delivery costs on the order.

Payment Information

What Payment Methods Are Accepted?

We accept many payment methods including Bank Transfer, Paypal and more.

Is Buying On-Line Safe?

All our products have been quality-checked and are safe to be used. Our payment gateways are also secured and safe so you can buy online safe.

Orders & Returns

How do I place an Order?

It's very simple! Add the product you want to buy to your cart and simply checkout.

How Can I Cancel Or Change My Order?

If you made an order by mistake, contact our support as soon as you can and we will sort it out for you.

Do I need an account to place an order?

You can place an order as a guest but we highly recommend you openning an account with us so that you don't miss our bonuses and discounts.

How Do I Track My Order?

After your order is shipped, you will receive the tracking code with instruction on how to track your order in an email from us.